TelePractice Privacy Policy & Consent

The purpose of this form is to provide information, and to obtain your consent to participate in, a telepractice consultation with your sleep consultant.

Telepractice is the use of telecommunication to provide services to clients. The consultant uses videoconferencing to administer sessions in real-time but may utilize other formats, such as email, for related communication. Telepractice is sometimes referred to as telehealth, telerehabilitation, or telespeech.

What does a telepractice consultation involve?

A telepractice consultation usually involves some or all of the following:

• Your consultant will discuss your health and your health history with you and, where appropriate, will offer information and advice.

• You may bring a support person with you, as you might in a face-to-face consultation.

• You, and the consultant are not permitted to video or audio record the consultation, unless your consent is obtained/ consultant gives you permission to do so.

What are the potential benefits of telepractice?

• Increased Access to Care: Eliminates geographical barriers and allows access to healthcare services from anywhere, especially for those living in remote or underserved areas.

• Convenience and Time Savings: Eliminates the need for travel and reduces waiting times. Clients can receive care from the comfort of their home or workplace, saving time and reducing the disruption to their daily routines.

• Cost Savings: Can be a cost-effective alternative to in-person consultations. It reduces expenses related to transportation, parking, and time off work.

What are the potential risks of telepractice?

Telepractice might:

• Be negatively impacted by technical problems, such as delays due to technology failures.

• Not offer the same visual and sound quality for observations and modelling

• Not feel the same as an onsite session

• Include practices and procedures that are not as well understood in a telepractice setting as they are onsite

• Increase exposure to privacy and digital security risks. (See next section.)

Will my privacy be protected?

This practice is subject to the Privacy Act 1988 and must comply with obligations related to the collection, use and disclosure of personal information, including through telepractice. The consultant must maintain confidentiality and privacy standards during sessions, and in creating, keeping, and transmitting records.

At times, audio and video recordings of sessions may be taken to support the consultants’ work, as might occur in a face-to-face consultation. You will be informed before a recording takes place and can refuse to be recorded for any reason. The consultant will inform you of the reason for the recording and how it will be stored. While the consultant is obligated to meet standards to protect your privacy and security, telecommunication, including videoconference, may increase exposure to hacking and other online risks; as with all online activities, there is no guarantee of complete privacy and security protection. You may decrease the risk by using a secure internet connection, meeting with the consultant from a private location, and only communicating using secure channels.

What does informed consent mean?

There are a few important principles related to informed consent:

• You must be given relevant information. Ask the consultant if you have questions about telepractice and the services offered.

• You have the right to understand the information. Ask the practitioner if you do not understand.

• You have the right to choose. If you do not agree to telepractice, you may refuse to participate. You may agree to or refuse specific activities and procedures.

• You have the right to stop using telepractice at anytime. You can change your mind about telepractice or a specific activity or procedure, even in the middle of a session.

• You can agree or refuse in writing or verbally. You may give your consent using the form below. You may also give consent or change your mind by telling the practitioner. Consent and refusal that you give verbally will be documented by the practitioner.

• You can ask about alternatives to telepractice. If you refuse or change your mind about telepractice services, your practitioner will discuss any other options with you. The practitioner may or may not be able to offer alternative service.